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The following are the terms and conditions of use of the website operated by the company Elite Apartments SAS registered in the Chamber of Commerce of Cartagena and domiciled at Carrera 1ra #8 – 118 Interior 3B.

Acceptance of terms and conditions of use:

By accessing and using this website you accept and grant from that moment, fully and unreservedly, the terms and conditions of use. Any person who does not accept these terms and conditions must explicitly express their disagreement with the service policies presented in this document.

Elite Apartments, legally constituted in the city of Cartagena in August 2019, has the purpose of providing rental services for short and long term properties as well as real estate activities with its own or leased property, including the purchase, sale, management, rental and/or lease of residential and tourist real estate.

The Elite Apartments website may only be used for lawful purposes. Activities involving misuse of the site, such as misrepresenting the identity of members of the organization, using purchasing agents and carrying out fraudulent activities through the site are prohibited.

Those users who freely decide to enter this website from other countries or places or other sites connected through links or links to this website, do so on their own initiative and it is their responsibility to abide by the local laws that may be applicable.

The use of this website is at the sole and exclusive responsibility of the user.

Protection of Personal Information

By entering this website, the user authorizes Elite Apartments to use and process the personal data entered in this website or provided to some of the commercial advisors related to the company, for the purposes established in the site and in particular, in order to create a database of users, send commercial, advertising, technical information of Elite Apartments, and/or its products and/or services to users, build business strategies with users and the information reported by them, use of the information in commercial operational processes of Elite Apartments.
operational business processes of Elite Apartments.

By entering this website, the user authorizes Elite Apartments to use and process the personal data provided for the purposes established on the site, in order to create a registered database, send commercial, advertising, technical information of Elite Apartments and/or its products and/or its services to users, build commercial strategies with the information provided and reported by them.

Se entiende que por su debido uso y práctica al navegar por este sitio web usted está de acuerdo en aceptar las Políticas de Privacidad y los presentes Términos y Condiciones.

In case of any concern, comment or query related to the handling of personal data of the user, or on the contrary, you wish to express that you do not agree with the privacy policies and these terms and conditions, you must explicitly announce and communicate to the following email: [email protected] by means of a formal letter.

Use of this website, its services and contents:

The entry and/or use of this website by the user must be made taking into account, among others, the following particular conditions, which are understood and accepted by the user, when entering and/or using this website, and while they are under this domain, Elite Apartments will not be responsible for their compliance and the user will hold Elite Apartments harmless for any concept:

• The user is obliged to abide by these terms and conditions of use, the privacy notice and the Elite Apartments information processing policy manual described in this document, as well as any other conditions established on this website.

• The user is under an obligation to use due care and diligence when accessing, using and consulting this website.

• The user must comply with all laws, rules and regulations applicable to the access, use and consultation of this website.

• The contents of this website are protected by the laws governing copyright and trademark rights and are the exclusive property of Elite Apartments unless expressly stated otherwise, the user can access the contents of this site only for personal use, ie, the user can download copies of the materials included only for personal use and not for commercial or political propaganda, therefore, the user may not change or delete any reference to the author, trademarks or registered trademarks or slogans or legends of use in accordance with copyright.

• The user may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of this website.

• The user may not infringe, destroy, modify or use third party information without proper authorization from the owner of the information.

• When you download copyrighted material, you do not acquire any rights in those materials.

• The user is not allowed to use the name of Elite Apartments or use the website to distribute unsolicited commercial messages or unsolicited mail.

• Any modification, adaptation, translation, reverse engineering, de-compilation or disassembly of any part of the website is prohibited.

• The user of this application shall be liable for any damage or harm caused to Elite Apartments by the improper use of this website and for any breach and non-compliance with these terms and conditions of use.

Payment methods: The payments received and authorized valid for a verification, claim or suggestion of the service are only those registered under the name of the brand Elite Apartments SAS. Refrain from depositing money or making payments to accounts not registered by the company and therefore do not bear the same name of this, as we will not be responsible for them.

Refund methods: For confirmed reservations the company will retain 10% plus VAT of the total value of the reservation in case of a cancellation by the guest for tourist rentals from the time of receipt of payment and up to 30 days before the reservation, 50% of the total value within the period less than 30 days and more than 15 days before arrival and for cancellations of less than 15 days will be 100% penalty on the total value agreed in the reservation.

Advertisement prices: It is understood that the prices published on this website may be variable depending on the number of people, seasons or fluctuations in rates according to market conditions.

Once the reservation is confirmed the amounts established and agreed cannot be changed and, therefore, Elite Apartments is committed to maintain the initial prices of the negotiation as long as the reservation is maintained in the same conditions regarding number of people and days.

Exclusion and limitations of content and technical liability:

By accessing and/or using this web site, the user expressly accepts that the use of the site is at his/her sole responsibility and risk.

By complying with the aforementioned rules, it means that the user expressly accepts that the use of the site is done under his/her exclusive responsibility. Therefore, Elite Apartments shall not be liable for any damages, direct or indirect, present or future, that the user or third parties may suffer, due to or as a result of the execution of any instruction or information contained in this website that may cause errors, omissions, interruptions, delays in service, or any other type of error in its operation; releasing Elite Apartments from any administrative, civil or criminal liability in this regard.

The material and technical components of this website are not exempt from presenting errors and technical failures at any time, as well as being subject to new updates and service improvements, the user is recommended to be aware of the updates of the website.

Intellectual and industrial property:

All the contents of the website (including, but not limited to, databases, images and photographs, computer, graphic and advertising material, patents, utility and industrial models, drawings, text files, audio, databases, video and software) are the property of Elite Apartments, or of the content providers, having been, in the latter case, licensed or assigned by them, and are protected by national or international intellectual and industrial property regulations. The compilation, meaning the collection, design, arrangement and assembly of all the content of this application is the exclusive property of Elite Apartments and is protected by national laws.

international industrial and intellectual property rights.

All software used in the design of the navigation pages and the development of this site are the property of Elite Apartments or its software suppliers and are protected by national and international industrial and intellectual property laws.

The trademarks, designs, distinctive signs and/or logos that appear on this website are the property of Elite Apartments and are duly registered or in the process of being registered.

All texts, graphic drawings, videos or audio supports are the property of Elite Apartments, or its content providers, and may not be modified, copied, altered, transformed, reproduced, adapted or translated by Elite Apartments or third parties without the express authorization of the owners of said content.

The provision of the content of this site for use of the databases, drawings, graphics, images and photographs, text files, audio, video and software owned by Elite Apartments or its suppliers, does not imply, in any case, the transfer of ownership or the granting of a right of exploitation in favor of the user, other than the right of use that involves the legitimate use and in accordance with the nature of this website.

Elite Apartments does not grant any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to this website, its services or its content; therefore, any use of the contents of this website or of the services it contains and, in general, of all the aforementioned rights is prohibited, that is made without the authorization of Elite Apartments, including its exploitation, reproduction, dissemination, transformation, distribution, transmission by any means, subsequent publication, exhibition, public communication or total or partial representation, which, if they occur, will constitute an infringement of the intellectual property rights of Elite Apartments, punishable by law.

Content from users of the website or other third parties:

This website may allow the user to submit and/or upload and/or post a wide variety of content, including but not limited to: written statements, ideas, opinions, suggestions and comments, images, photos, audio and video content. If the user chooses to do so, he/she represents that he/she understands, agrees, and consents to be responsible for any non-compliance with legal requirements regarding the content he/she is submitting and/or uploading and/or posting.
Although Elite Apartments may monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on this application it is under no obligation to do so and assumes no responsibility or liability arising from the content of such materials, nor for any error, defamation, libel, slander, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within those locations on this website.

Elite Apartments will fully cooperate with any law enforcement authorities requesting or directing it to disclose the identity of anyone posting or uploading and/or publishing any such content and/or information.

It is possible that this or other Elite Apartments websites may contain links to other sites that Elite Apartments does not own.

These links are available for the user’s convenience and are intended solely to allow access to these third-party sites.

Elite Apartments does not warrant, endorse, approve, supervise or make any representations about the substance, quality, functionality, accuracy, fitness for a particular purpose, or any content of any third party sites.

Elite Apartments has no way of controlling the content of those websites. It is the user’s responsibility to take the necessary security and preventive measures to use the services and information provided by each website, as well as to review and comply with the conditions and terms set forth by each of them.

In accordance with the foregoing, the user acknowledges and accepts that Elite Apartments shall not be liable, directly or indirectly, for any damage or harm caused or presumed to be caused by such content, products or services available on such websites, or by the use of or reliance placed by the user on such content, products or services.

Collection and use of information

For a better experience, while using our service, we may ask you to provide us with certain personally identifiable information, including email address, name and some personal information.

The information we request will be retained by us and used as described in this privacy policy. It is important to note that this information is for the sole use of our website and will not be shared or sold for any reason unless required by any legal entity relevant to your jurisdiction.

Data we collect It is important for us to identify and differentiate you as a user, therefore, we will always ask you to please take the time to complete your user information before traveling or renting a property. At Elite Apartments we are committed to safeguarding and saving our users’ information.

Please note what information we collect: Personal Data: Such as first and last name, this information will only be required once a reservation is confirmed.

Contact information: It is fundamental for us to maintain a good communication with our users, that is why we will ask you for some contact information such as: email and phone number, only the phone number registered with us will be shared with other users once a reservation has been confirmed.

Mailing Address: Users must share with us their residence and/or office address as a measure of exclusive geographical control of Elite Apartments, only the city and country of registration of a profile will be shared when there is a confirmed reservation with another user without compromising in any instance sensitive information such as the exact address of residence and/or office.

Payment Receiving Accounts: Property owners and property managers who choose to publish their properties for vacation rentals, buying and selling
for vacation rentals, buying and selling properties and any other real estate related activities must add the information of accounts receiving payments made in order to comply with the obligations agreed between both parties.

Purpose of the use and processing of personal data

The collection and storage of the data collected is mainly for the purpose of providing the services offered by our website, including those explicitly mentioned below:

Promotions: Sending mass mailings with promotional or informational content of possible interest to users.

Control: Maintenance and security of our web site, as well as its circulation and diffusion.

Administrative and accounting: Customer database, accounting and administrative management purposes. Your rights and options of your information (Data removal instructions) You have rights and options regarding the information that relates to you and you can contact [email protected]” to disable or remove your information from the platform that relates to you and our team will support you within (10) business days.

When it is not possible for any reason to attend the request sent, Elite Apartments will contact you during the following (5) days, indicating the reasons for the delay and indicating the date on which your request will be attended, which may not exceed (20) days after the initial consultation.

Complaints and/or claims
When the holder considers that your information should be corrected, updated or deleted, you must notify our support team through a written communication, which announces and determines what is the issue in question and must give explicit clarity of your complaint or claim.

Elite Apartments will contact you within the times agreed in the previous paragraph. Understand that the accuracy of the information will be subject to review and in accordance with the provisions of our Privacy Policy and Terms and Conditions may be subject to legal review to determine a procedure to follow, your request will be addressed within the time limits agreed in the preceding paragraph and will have a determination period not exceeding (3) months after the initial request was made.

Revocation of authorization and/or deletion of data.
The owners may at any time request Elite Apartments the deletion of their personal data and / or revoke the authorization granted for the processing of these, by filing a claim.

Please note that each procedure will be documented in order to maintain our standards of quality of our service.

Formal complaints and grievances should be submitted to the above mentioned e-mail address. Then, you will have to go through a verification process to open the case.

Refrain from making any such complaint by phone call because it will not be considered as a formal request.


Elite Apartments uses cookies to record user preferences, analyze traffic to this website, evaluate and improve the content and functions of the application and optimize the design and content of the website.

Cookies are small text files sent by a website and stored on your computer’s hard drive. Most browsers accept cookies automatically.

You can always set your browser to refuse all cookies from this or other websites you visit. If you choose not to accept cookies, you can still use this website, however, some parts of this site may not function properly or may run slowly if you choose to decline cookies.

By using this website and not disabling cookies, you agree to their use for the purposes described.

Promotional Activities:
All promotional activities aimed at boosting sales of Elite Apartments products that are published on this website shall also be governed by the terms and conditions that will be published within this website with respect to each activity whenever each of them is generated and, must be reviewed and accepted by each of the users who intend to participate in the respective promotional activity.

Therefore, as each promotional activity that is promoted or carried out through this application, will be subject to the terms and conditions indicated for the same, participation in the same must abide by what is indicated in each case.

Modifications and changes:
Elite Apartments has full autonomy, and therefore reserves the discretionary right to modify, change, clarify, add, add, remove, delete or dispense, unilaterally, any part or all of this website, as well as these terms and conditions, modifying, changing, clarifying, adding, adding, removing, deleting or dispensing with any of its stipulations, at any time and without prior notice, as deemed necessary, so the user should periodically review these terms and conditions of use.

By using this application after modifications and changes have been posted, you agree to accept those modifications and changes, whether or not you have reviewed them.

Elite Apartments reserves the right to interrupt, suspend or terminate the use of this website or any of its component services at any time without notice.

Independence of Provisions:
In the event that one or more of the provisions contained in these terms and conditions are deemed void, illegal or ineffective in any respect, the validity, legality and enforceability or effectiveness of the remaining provisions of these terms and conditions shall not be affected or invalidated by such circumstance.

The headings of the provisions of these terms and conditions are for ease of reference only and do not form part of these terms and conditions, and no meaning or interpretation may be inferred or derived from them.

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